At the Hydrocephalus Association, we’ve made it a special point to streamline our donation process to make it easier to give online. With the added responsibility of raising funds for research, we cannot afford to do any less for our community. We’ve upgraded to a new giving tool for our Walk program, streamlined workplace giving and completely updated our online donation tool.
The new online payment system allows the donor to make his/her donation directly without having to go through a third party system. No capabilities have been lost. The donor can specify the nature of the donation: general or professional; make a gift in honor or memory of a special someone; and designate whether or not a gift is a one-time donation or a recurring one.
We are particularly excited about the variety of ways available for our supporters to make gifts. A small monthly gift, for example, doesn’t feel like too much of a bite from the budget. But those small amounts add up for us, and go straight to programs, products and research designed to eliminate the challenges of hydrocephalus.
Our new online donation system also allows us to directly gather some very basic information that helps us better serve our community. Rest assured: we do not share our email or donors lists. Your privacy is important to us!
Unfortunately, every new system comes with a breaking-in process. Sometimes, mistakes occur. The HA suffered a glitch in our online payment processing between July 24th and September 17th. If you attempted to make a donation during this time, chances are high that it was not processed. If you have not received an acknowledgment of your donation, please either try again by going to our online donate page or contact us at 888-598-3789. We will process it immediately.
All of our technology updates are just a small part of the wider effort to use technology and human know-how to maintain our traditional goals and meet the additional goal of raising money for research. We thank you for your patience as we transition and welcome your feedback.